Kenilworth Hotel, Kolkata

I stayed for 7 nights and received a 5 star service from every department - the staff were the warmest and most welcoming people I met during my holiday, food was tasty beyond measure. Everyone exceeded all my expectations and swiftly catered to my timetable and requirements. Ranking the contributions of the staff who influenced my trip will do them a disservice so I'm ranking everybody number 1 - A HUGE HUGE thank you to: 1. Mr Murari Mandal - what a gentleman. Drives the hotel taxi and taught me everything about Kolkata - provided a detailed introduction to the city, things to do, places of cultural significance, tourist attractions to consider, food, etc. Bear in mind that I landed knowing nothing. If you need a kind and knowledgeable driver, he's your man! 1. Mr Surajit Ghosh - If you don't talk to this man you are missing out. He may look quiet but he's a gent who knows a lot about Kolkata. I tried many of his food suggestions and was never disappointed. 1. Mr Mukesh - housekeeping is a department that can make or break a holiday experience. Mukesh's efficiency left no space for problems to arise. His work was diligent beyond measure. 1. Mr Kevin, Ms Priyashree, Mr Alam - extremely quick to provide suitable suggestions and solutions for anything - hotel-related, navigating the city, local delicacies, markets, or otherwise. Their ability to solve problems knew no limits. 1. Mr Anghshuman - ran a great team and service. The breakfast buffets were ridiculously tasty. The Indian menu was second to none and the European selection reminded me of home (I'm from London). 1. Ms Anisha and her team - always found a way to ensure the best customer experience in the spa and salon. I spoke to other guests who said the same. 1. Ms Surela - Look no further if you want to relax or loosen knots via a massage (Thai massage, deep tissue, reflexology, everything!). I had 8 treatments within 7 days, that should say it all.

Had a very pleasant stay at the hotel. The reception to in room dining and the security staff, everyone was extremely polite and helpful. This was our 3rd or fourth stay here. It’s like our home away from home, every time we are in Kolkata. The food at the restaurant was excellent. There is also an in-house spa which was very well equipped and the massage therapist Surela was very well trained. Nawab, the hair stylist is very well trained too and did my hair look really nice. He took time to do the hair treatment, without trying to hurry up.

We had a lovely stay at this hotel. The staff were extremely helpful and attentive. They organised an airport pick up and drop off with no issues. The neighbourhood was central and safe. My husband was sick when we arrived and spent time in the room recovering. I need to make a special mention of KANHAIYA from BIHAR who works in housekeeping who went above and beyond to help my husband be clean and comfortable during his sickness. He looked after our room and took special care. He did an amazing job and we wish him well in life and hope that he continues to prosper as a dedicated employee at the Kenilworth.

Location accessibility to shopping and eating places and being so centrally located

We booked a room at Kenilworth only because it was the closest hotel to US Consulate. But little did we know that we'd love the hotel! We were there for 5 days. The staff is very friendly, polite and helpful. Every little detail seems to be well managed. The food was tasty (although expensive) and the dining area is always clean. The breakfast spread was good. Rooms were cleaned on demand, fresh towels were provided as many times as needed, TV and appliances were in great condition and we were never left wanting for anything. Bathrooms were spacious but we wished there was a proper shower section instead of a bath-tub. But that's not a deal breaker at all. Thank you Kenilworth for making a stay worth remembering and spending money!